Deep Intelligence
Everything Xperia gives your contact center
Explore Xperia's AI-powered call QA features: 48 scoring dimensions, an AI assistant for your call data, voice-bot QA, 50+ language support, integrations and role-based access control.
AI call scoring
Every call scored against 48 quality dimensions across 10 categories, with the weightings and the parameters themselves under your control.
Read more →AI Assistant
Ask questions about your call data in plain language and get answers back as tables and summaries, scoped to what each user is allowed to see.
Read more →Voice-bot QA
Score your AI voice agents on 18 dimensions built for machines — barge-in, latency, hallucination, intent accuracy and context retention.
Read more →Multilingual analysis
Analyse calls in 50+ languages, including mid-conversation switching, with right-to-left scripts rendered correctly in exported reports.
Read more →Agent reports & coaching
Branded monthly performance reports generated per agent and emailed automatically, with month-over-month movement and a written coaching plan.
Read more →Analytics & dashboards
Score trends, distributions, category drill-downs and an agent leaderboard, filterable by agent, department and date, with bulk export.
Read more →Integrations & ingestion
Push, pull or upload. Works with any PBX or dialer, with sampling limits and metadata filter rules so you analyse only the calls you choose.
Read more →Work codes & dispositions
Xperia derives the work code from what was actually said on the call, independently of whatever the agent selected afterwards.
Read more →Security & governance
Role tiers with department and self-level data scoping, org-wide 2FA enforcement, configurable retention and file-name masking.
Read more →Also included
Everything that comes with it
Automated agent reports, delivered by email
Xperia generates a per-agent monthly performance report as a branded PDF — score overview, strengths and areas to improve, parameter-by-parameter breakdown, month-over-month movement and a written coaching summary — and emails it to each agent with any CC recipients you set. Daily call reports can be scheduled the same way, per agent, in bulk.
Analytics that answer a supervisor's questions
Total calls, average score, dead calls and fatal incidents as headline figures, with score trends over time, a score distribution to find outliers, category and parameter drill-downs, and an agent leaderboard. Everything filters by agent, department and date range, with an embedded business-intelligence workspace available for teams that need to go further.
Three ways to get calls in
Push calls to Xperia's authenticated API from your dialer, let Xperia pull recordings from an endpoint you configure, or drag and drop files in the browser. Automatic ingestion can be limited by a daily call cap and a daily processing percentage, and filtered on your own CRM metadata so only the calls you care about are analysed.
Access control and data governance
Three role tiers with organisation, department or self-level data scoping, org-wide two-factor enforcement, a configurable retention window after which recordings are deleted automatically, and file-name masking for teams whose recording names contain customer identifiers.
Try it on your own calls
Every account starts with $3 of free credit — around 75 minutes of call analysis. No card required.
Start Free