Analyse calls in 50+ languages
Most call QA tools were built for English and bolt other languages on through translation, which loses tone, politeness registers and the switching that real conversations actually contain. Xperia analyses the audio directly.
Over 50 languages, analysed natively
English, Urdu, Arabic, Hindi, French, Spanish, Bengali and Punjabi among more than fifty others. Calls are evaluated from the audio itself rather than translated into English first, so tone, politeness and delivery are assessed in the language actually spoken.
Code-switching mid-conversation
Agents and customers switch languages within a single call constantly — a greeting in one, a technical explanation in another, a closing in a third. Xperia follows the switch rather than treating the call as a single language and degrading after the first change.
Right-to-left scripts render properly
Arabic and Urdu text is reshaped correctly in exported PDF scorecards and reports, so a supervisor reading a report sees legible script rather than reversed or disconnected characters. This is the detail most tools get wrong.
The same scorecard, in every language
Language does not fork your configuration. The same 48 dimensions, custom parameters and department weightings apply regardless of the language spoken, so a multilingual contact center compares agents on one consistent standard.
Questions
Frequently asked
How many languages does Xperia support?
Xperia analyses call recordings in more than 50 languages, including English, Urdu, Arabic, Hindi, French, Spanish, Bengali and Punjabi.
Can Xperia analyse Urdu or Arabic calls?
Yes. Urdu and Arabic calls are analysed directly from the audio rather than translated into English first, and both scripts are rendered correctly right-to-left in exported PDF reports.
What happens if an agent switches language during a call?
Xperia follows language changes within a single conversation, so a call that opens in one language and continues in another is analysed accurately throughout rather than degrading after the switch.
Do we need a separate scorecard for each language?
No. The same quality dimensions, custom parameters and department weightings apply across every language, so agents handling different languages are measured against one consistent standard.
Related
AI Call Scoring
Xperia scores every call against 48 quality dimensions across 10 categories. Weightings, pass criteria and the parameters themselves are configurable per department.
AI Assistant
Xperia's AI Assistant answers natural-language questions about your calls, agents and quality scores, returning tables and summaries instead of dashboards to navigate.
Try it on your own calls
Every account starts with $3 of free credit — around 75 minutes of call analysis. No card required.
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