The report you actually hand to an agent
A dashboard tells a supervisor how the floor is doing. It does not give an agent something to read and act on. Xperia produces that document per agent, every month, without anyone assembling it.
What is in the report
A cover page and contents, a performance overview with the agent's score against the period, top strengths and areas for improvement drawn from their actual calls, a parameter-by-parameter percentage breakdown, and a coaching plan written from the same evidence. Where custom parameters are configured, they get their own section.
Month-over-month movement
Each report compares the current month against the previous one, per category, with the direction of travel marked. That turns a score into a trend an agent and their team lead can talk about — what improved since the last review, and what did not.
Generated for everyone at once
Reports are produced in bulk across every agent rather than one at a time, for any of the last six months. Where the current month is still in progress, the report is marked partial so nobody mistakes a half-month for a full one.
Emailed automatically, to the right people
Each agent has a stored destination address and an optional CC list, so a report can go to the agent and their supervisor together. Delivery can be enabled per agent, or in bulk across a selection, and turned off just as easily.
Daily call reports too
Alongside the monthly agent report, Xperia can email a daily call report. Both are managed from one Reports Subscriptions screen with per-agent toggles, search and pagination, so a large floor stays manageable.
See it working
Short walkthroughs
Questions
Frequently asked
Does Xperia email performance reports automatically?
Yes. Monthly agent performance reports and daily call reports can both be scheduled to email automatically. Delivery is configured per agent, with an optional CC list so a supervisor receives a copy, and can be enabled in bulk across many agents at once.
What is in an agent's monthly report?
A performance overview, top strengths and areas for improvement taken from the agent's own calls, a parameter-by-parameter percentage breakdown, a month-over-month comparison showing which categories moved and in which direction, and a written coaching plan. Custom parameters appear in their own section where configured.
Can we generate reports for all agents at once?
Yes. Reports are generated in bulk across every agent for any of the last six months, rather than one agent at a time. A report for the month currently in progress is labelled partial.
Can an agent see their own report without seeing others?
Yes. Data scoping restricts a self-scoped user to their own calls and their own report, so agents can receive and review their performance without visibility of colleagues.
Related
Analytics & Dashboards
Score trends, distributions, category and parameter drill-downs and an agent leaderboard — filterable by agent, department and date range, with bulk export to PDF or CSV.
AI Call Scoring
Xperia scores every call against 48 quality dimensions across 10 categories. Weightings, pass criteria and the parameters themselves are configurable per department.
Try it on your own calls
Every account starts with $3 of free credit — around 75 minutes of call analysis. No card required.
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