Pricing
Pay only for the minutes you analyse. Start with $3 of free credit.
Perfect for getting started
$3 free credit included
Scale with usage-based pricing
per minute
Usage Examples
1,000 mins = $40/month
3,000 mins = $120/month
10,000 mins = $400/month
*Custom parameters may impact per-minute pricing
Custom solutions for large organizations
Tailored pricing
Deployment Options
• On-premise deployment
• Hybrid model deployment
• Cloud with dedicated resources
Optional modules
Call analysis is billed per minute. These modules are priced separately, so you are not paying for capability your team has not started using yet.
Ask questions about your call data in plain language and get answers back as tables and summaries — agent rankings, fatal incidents, compliance rates, keyword trends, usage and cost.
Embedded business-intelligence workbooks for teams that need to slice performance data beyond the standard dashboard.
How billing works
Xperia charges for the call minutes you analyse rather than per user, so adding supervisors, QA analysts or an entire department costs nothing extra.
Every new account begins with $3 of credit — about 75 minutes of call analysis at the standard rate — so you can score real recordings from your own contact center before spending anything.
Top up a balance and draw it down per call, or run on postpaid and settle monthly. The minimum credit purchase is $25. Free trial accounts start on a postpaid plan.
Purchased minutes do not expire at the end of the month. They remain usable for 12 months, so seasonal call volume does not go to waste.
Billing is per minute of audio analysed. Automatic ingestion can be capped with a daily call limit and a daily processing percentage, so you control spend when pulling from a busy dialer.
Every analysed call carries its own processing cost, and usage history can be exported as CSV for finance.
Questions
Xperia is priced per minute of call audio analysed. The Professional plan is $0.04 per minute, so 1,000 minutes costs $40 and 10,000 minutes costs $400. Every new account starts with $3 of free credit, roughly 75 minutes, and Enterprise pricing is tailored to the deployment.
Yes. Every new account includes $3 of free credit, which is about 75 minutes of call analysis at the standard $0.04 per minute rate, along with a dashboard and standard reports. That is enough to score real recordings from your own contact center before paying anything, and there is no minimum commitment to start.
The minimum credit purchase is $25, which covers 625 minutes of call analysis at the standard $0.04 per minute rate. Credit is drawn down per call and unused minutes remain valid for one year.
No. Minutes purchased on the Professional plan remain valid for one year rather than expiring monthly, so uneven or seasonal call volume is not wasted.
Yes. Xperia supports both prepaid and postpaid billing. Prepaid draws down a balance as calls are analysed; postpaid settles monthly in arrears. Free trial accounts begin on a postpaid plan.
Custom parameters can affect the per-minute price, because each one adds evaluation work to every call. Xperia quotes the additional per-call cost before you save a new parameter, so the impact is known in advance rather than appearing on an invoice.
No, the AI Assistant is a separate module at $100 per month or $1,000 per year. It lets you ask questions about your call data in plain language and returns answers as tables and summaries, with each user's role and data scope enforced.
The Advanced BI Dashboard is $1,000 per year and adds embedded business-intelligence workbooks for Agent Analysis and Parameter Scoring. It is included with Enterprise plans.
Yes, on Enterprise plans. Deployment options are on-premise, a hybrid model, or cloud with dedicated resources, which suits organisations whose call recordings cannot leave their own infrastructure.
Every plan includes AI call scoring against a configurable parameter set, a call history with per-call scorecards, summaries and coaching suggestions, and the ability to export reports. Role-based access control, department-level scoring, custom parameters and the report mailer are available from the Professional plan upwards.
You can upload recordings directly in the browser, including multiple files at once, or connect your telephony system. Xperia provides an authenticated push API for your system to send recordings automatically, or it can pull recordings from an endpoint you configure. There is no per-vendor connector requirement, so it works with any PBX or dialer that can share recordings.
Score your own recordings with $3 of free credit — no card required. For volume pricing or on-premise deployment, talk to sales.
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